Student Guide

What is the Toolbox?

What is the virtual office like?

The Legal Office

Legal Office Personnel

The Main Office

Lawyers' Offices

Legal Support Manager's Office

The Library

Copier/Filing Room

Email

Discussion Board

Learning Portfolio

Where should you begin?

Task One

Task Two

Task Three

Task Four

Task Five

Task Six

Task Seven

Task Eight

Task Nine

Task Ten

Frequently Asked Questions (Software requirements, Browser issues etc)

 

What is the Toolbox?

The Toolbox for Certificate III in Business (Legal Administration) is an interactive learning program designed to give you tools to work in an administrative role in a Legal Office. This Toolbox has been designed to cover the following competencies of the Certificate III in Business (Legal Administration) training package.

BSALO301B Assist in prioritising and planning activities in a legal practice
BSALPP302A Carry out a search on a public record
BSALC301A Use legal terminology in order to carry out tasks
BSALR301B Handle receipt and dispatch of information
BSACS301A Apply the principles of confidentiality and security within the legal environment
BSALPP301A Apply knowledge of the legal system to complete tasks
BSALF301A Maintain records for time and disbursements in a legal practice
BSBADM303A Produce texts from audio transcription
BSBCMN201A Work effectively in a business environment
BSBCMN202A Organise and complete daily work activities
BSBFLM303A Contribute to effective work relationships
BSCMN306A Produce business documents
BSBCMN205A Use business technology

In this Toolbox you take on the role of a Legal Administration Assistant for the virtual law firm Centonza, Gleitman, Luong and Associates. There are ten tasks, each of which is typical of those a Legal Administration Assistant would undertake in a real life office. You will find all the resources you need in the virtual office environment.

You should start with “Take a Tour” which will introduce you to all the areas of the office. Move your mouse over the items on your desk to see what each does, and click on the labels on the doors to visit all rooms within the office.

Virtual Office

Task 1 will introduce you to the virtual legal office and the office personnel as well as the Australian legal system and some of the terminology commonly used in a legal office.

Task 2 will introduce you to the role and responsibilities of a legal administration assistant.

Other tasks mirror real life office tasks and processes that you would need to do if working in a legal office. These include tasks such as word processing correspondence, completing legal documents and administrative tasks such as filling out a Timesheet using a task code sheet and using email.

 

What is the virtual office like?

The Legal Office

The Legal Office contains instructions for completing tasks and access to the rooms with the resources you will need to complete each task.

Legal Office Personnel

The Legal Office has a number of Virtual Office Personnel with whom that you will interact. Each of these will give you information or resources you will need for selected tasks. At times, when they do not have information for you, they will be out of the office or busy. The personnel are:

The Main Office

This is the room in which you will completes your tasks. There are several resources for you to use:

Lawyers' Offices

There are three lawyers’ offices. Each office contains the following resources:

Legal Support Manager's Office

The Legal Support Manager’s office contains the following resources:

The Library

The Library Catalogue contains a complete list of books and manuals available and a computer with a list of relevant internet sites. You can also access the internet or the company intranet on this computer.

Copier/Filing Room

The Copier/Filing room contains the following resources:

From these rooms you can return to the Main Office via the Back to Desk sign.

Email

Each task will require you to submit work by email to your supervisor, Kim Richards. In reality, you will be emailing your work to your teacher. If you are asked to email work to one of the lawyers, you should also email this work to your teacher.

Discussion Board

Your teacher may ask you to discuss topics online with other students using a Discussion Board linked to the telephone on the desk. Your teacher will tell you which topics to discuss, and whether this will be done online, in groups in the classroom or even individually, in writing.

Learning Portfolio

This is a collection of additional activities for each task. Your teacher will explain which activities you will need to complete.

Where should you begin?

When you enter the office, always start by selecting the Your Tasks at the top left of the screen.

Next, click on the Task you want, and then Start Task.

You will find new email on your computer in the Main Office. This will give you an overview of your task and will tell you what to do next. You may be asked to visit Kim Richards or open the task description and hints in your intray.

Make sure you open the Task Planning Sheet which you will find in your intray or on your computer. This is a checklist of the activities you need to complete for Tasks 1-6 and will make these tasks much easier to follow. You will need to create your own Task Planning Sheet for tasks 7-10.

You can now follow the steps in the Task Planning Sheet to collect and read the information you need and to complete the activities.

Task One - Our Firm and the Australian Legal System

Suggested learning process

Task Two - Understanding Your Role and Responsibilities

Suggested learning process

Task Three - Creating a letter from a memo

Suggested learning process

Task Four - Creating a letter from a dictated message

Suggested learning process

Task Five - Assembling a New File

Suggested learning process

Task Six - Processing Incoming Mail

Suggested learning process

Task Seven - Searching the Public Record

Suggested learning process

Task Eight - Preparing and Delivering Documents

Suggested learning process

Task Nine - Processing Outgoing Mail

Suggested learning process

Task Ten - Processing Inactive Files

Suggested learning process

 

Frequently Asked Questions

Q. I try to open the main office page (officeDesk.htm) in a Netscape browser but there is only a white space in the browser when I open it.

A. You may not have the latest version of the Flash Player (you need at least Version 6), and so the office has failed to load. To download the player visit this address: http://www.macromedia.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

 

Q. I try to open the main office page (officeDesk.htm) in Internet Explorer 5 on the Mac, and sometimes content is missing inside the office.

A. Internet Explorer 5 on the Mac has documented issues with the Macromedia Flash player. Please try to open the office in another browser (such as Netscape 4x and 7x, Safari (in OS10.2 and above) or others).

 

Q. In the Safari browser on the Mac, I move my cursor over the intray or document lists in the office, but the cursor does not turn into the hand like it usually does.

A. The lists are still clickable, but Safari on the Mac works differently than other browsers with Flash, and being a newer browser hopefully these issues will be worked out with later updates.

 

Q. I open the 'Task Planning Sheet' or the 'Timesheet' in Netscape 4.7x and am prompted to save or open the file. If I click on 'Cancel', an empty browser window is opened as well as the main office window becomes blank. The browser window needs to be shutdown and opened again to return to the section which I was working on.

A. This is an issue while opening Word documents embedded in a flash movie in Netscape 4.7x, consider updating your browser.

 

Q. I open any word document in Internet Explorer 5x or Netscape 4x on the Mac, the document is downloaded, however a new empty browser window is also launched.

A. Close the empty window and find the downloaded document on your desktop.