Help

Up Front! Toolbox

Contents

Getting your computer ready

Create your course folder

Check your monitor

Check your sound

Check your web browser

Check that you have Flash Player

Check that you have an Office application

Moving around

Navigation bar

Unit home screen

Unit introduction

Task screens

Learning pack screens

Recognition and learning plan tool

Search

Site map

Glossary

Guided tour

Group tools

Learner guide

Foundation skills

Troubleshooting

The page won't fit on my screen

The text is too small

I'm having problems installing Flash Player

The back button does not work properly

How do I save the Content guides and Workplace task sheets?

I get a message telling me to turn JavaScript on

I'm having problems printing

To make your browser icons smaller

To close the left-hand panel on your browser

Getting your computer ready

Create your course folder

As you work through the Up Front! Toolbox there will be some files you may want to save to your own computer. It's a good idea to create a folder for your training program so you can find everything later.

Windows

Macintosh

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Check your monitor

Set your screen area to 800x600 or 1024x768. Select whichever one you feel comfortable with. To do this:

Windows

Click on the Start menu, then Settings, then Control Panel, then Display.

Macintosh

Click on the Apple menu, then Control Panels, then Monitors & Sound.

Note: if you choose 800x600, you may need to turn off your Favourites or Bookmarks panel on the left-hand side of your web browser so you can see the whole page.

 

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Check your sound

Some sections in Up Front! have sound. To adjust your volume…

Windows

Click on the Volume icon (located on the Taskbar at the bottom of your screen), then use the slider control to adjust the volume.

Macintosh

Note: If you're in an open work area, you may prefer to listen with headphones on, or just read the text version that is provided with each sound.

 

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Check your web browser

Up Front! is designed for either:

Up Front! will also work if you are using the Mozilla or Safari browsers, but if you experience problems then we recommend you use one of the recommended browsers above.

To find out which version of the browser you are using, start your web browser, then…

Windows

Pull down the Help menu, then About Internet Explorer or About Netscape. You'll see the version number at the top of the screen.

Macintosh

select the Apple icon, located top left of screen and then select "About Internet Explorer" or "Netscape 6"

To download a new browser go to:

Internet Explorer: www.microsoft.com/windows/ie

Netscape: channels.netscape.com/ns/browsers

 

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Check that you have Flash player

If you can see the animation under this paragraph, you have the correct version of the Flash Player.

If you can't see the animation, you'll need to download the Flash Player. Go to www.macromedia.com/software/flashplayer and follow the instructions on the screen.

If you have problems installing Flash, go to www.macromedia.com/support/flash/ts/documents/playerfaq.htm#fixall and follow the instructions on the screen.

Note: if you're in a large organisation, a network administrator may need to do this installation for you - contact your IT support staff for advice.

 

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Check that you have an Office application

Some sections of Up Front! contain Word documents so that you may save and easily modify the contents for your own use. To open these you will need an Office application that can read files in the .doc format, for example:

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Moving around

Navigation bar

Image of navigation bar

Use this menu to quickly go to different parts of the Up Front! Toolbox:

  • the top group contains all your learning resources for one unit of competency
  • below this are handy tools you can use at any time
  • the dark text shows you which section you are on now.

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Unit home screen

Image of unit home screen

This is your starting point for a Unit of competency. Click the links to go to:

  • Unit introduction
  • Tasks
  • Learning packs

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Unit introduction

Image of Unit introduction

This is a detailed introduction to each Unit of competency. Click the links to go to:

  • a team leader talking about this competency (audio or text)
  • a summary of what the competency is about
  • performance criteria for the competency
  • a groupwork idea
  • an overview of Foundation skills for this Unit
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Task screens

Image of Task screen

Click the tabs to go to:

  • See – you observe a team leader solving a problem (contains sample workplace tools)
  • Try – you work on solutions to another problem (contains activities)
  • Apply – you do the task in your own workplace, or another practice setting (contains a workplace task sheet)

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Learning pack screens

Image of Learning pack screen

Click the tabs to go to:

  • Overview – with an explanation of key terms
  • Show and tell – an audio presentation to introduce the key concepts
  • Content guide – reading notes with ‘My workplace’ questions
  • Websites – for more information or resources
  • Self-check – a short quiz to see how you’re going

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Recognition and learning plan tool

Image of recognition and learning plan tool

Up Front!’s Recognition and learning plan tool will help you to:

  • self-assess your skills and experience
  • prepare for recognition
  • develop your personalised learning plan

Click the link on the Toolbox home or the Unit home to go to this tool.

Detailed instructions for using this tool are in your Learner guide.

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Search

Image of search screen

Enter a word or phrase to find specific information in the Up Front! Toolbox.

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Site map

Image of site map

A site map for the Unit of competency for the unit that you’re currently in.

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Glossary

Image of glossary screen

Definitions of all key terms used in the Up Front! Toolbox.

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Guided tour

Image of guided tour

This is your 5-minute introduction to using the Up Front! Toolbox. The default version of the guided tour is audio with images, but there is a link to a text version if you prefer.

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Group tools

Image of group tools screen

This is where you go to exchange files or do online group work.

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Learner guide

Image of learner guide screen

Inside your Learner guide:

  • how to use the Tasks and the Learning packs
  • how to move around the Up Front! Toolbox
  • how to use the Recognition and learning plan tool
  • guidelines for problem-solving and decision-making for team leaders

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Foundation skills

Image of foundation skills

These are important skills that all team leaders need, and they are relevant to all of the units in the Up Front! Toolbox.

You can either work through any or all of them before you begin your first Unit, and/or you can refer to while you’re working on a Unit – it’s up to you!

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Troubleshooting

The page won't fit on my screen

First, make sure your monitor is set to 800x600 or more. If this does not fix the problem, you may need to change some of the settings in your web browser.

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The text is too small

You might need to adjust your monitor setting so it's easier to read. To do this:

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I'm having problems installing Flash Player

Sometimes, problems with a Flash Player that's already installed can prevent your upgrading to the latest player. If you have problems installing Flash, go to www.macromedia.com/support/flash/ts/documents/playerfaq.htm#fixall and follow the instructions on the screen.

If you can see the animation under this paragraph, you have the correct version of the Flash Player.

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The back button on my browser does not work properly

If you use your browser's 'back' button, you may sometimes have to click it twice or more to go back one screen. We recommend you use the navigation buttons and menus inside the Toolbox to move around the Unit rather than using the browser's back button.

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How do I save the Content guides and Workplace task sheets?

It's a good idea to save these to your course folder on your own computer. That way you can personalise these documents for your own use.

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I get a message telling me to turn JavaScript on

Follow these steps. If you're in a large organisation you may need to ask your IT support staff to do this for you.

Internet Explorer 6

Netscape 6.2

Netscape 7

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I'm having problems printing

Wherever possible, use the Print button on the Up Front! web page rather than the print button on your browser toolbar.

In the Task and the Show and tell (in the Learning pack), be sure to open that Text version, and then click the Print button on the web page that opens.

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To make your browser icons smaller…

Internet Explorer

Netscape 7

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To close the left-hand panel on your browser…

Internet Explorer

To close the left-hand panel on your browser do one of the following…

Netscape 7

To remove My Sidebar, including the handle, do one of the following:

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