Task map

Organise the cleaning storage area

Organise the cleaning storage area
Learn about: the cleaning storage area; restocking your trolley; maintaining and cleaning your equipment; and safety in the cleaning storage area.


Use safe procedures

Use safe procedures
Learn about: hazards and risks; manual handling techniques; classification of cleaning chemicals; hazard signs; personal protective equipment; chemical labels; material safety data sheets; and following procedures and directions.


Communicate effectively

Communicate effectively
Learn about: forms of communication; communication at work; using the communication book; active listening; barriers to effective communication; and giving and receiving feedback.


Understand emergency procedures

Understand emergency procedures
Learn about: emergency situations; the incident/accident report form; cleaning chemical spills; emergency evacuation procedures; responding to a fire; and calling for assistance.


Keep it secure

Keep it secure
Learn about: security in the workplace; identifying security risks; and following basic security procedures.



Create your cleaning workflow

Create your cleaning workflow
Learn about: cleaning schedules; using a job description to identify tasks; following simple cleaning steps; planning efficient bin routes; working around business activities; and prioritising cleaning tasks.


Use cleaning chemicals correctly

Use cleaning chemicals correctly
Learn about: decanting chemicals; diluting chemicals; using the correct amount of chemical; using ratios to prepare chemicals; using a dilution guide; calculating chemical volumes; disposing empty chemical containers; and monitoring your health.


Identify and control hazards
Learn about: safety in the workplace; hazard types; reporting hazards; describing hazards; and incidents and near misses.


Contribute to team effectiveness

Contribute to team effectiveness
Learn about: being part of a team; being an effective team member; communicating effectively in the team; what makes a good team leader; leadership styles; the role of the team leader; and leadership skills..


Conduct onsite training

Conduct onsite training
Learn about: staff induction; planning a staff induction; conducting a staff induction; mentoring team members; conducting a training session; training techniques.


Lead and support your team

Lead and support your team
Learn about: planning in organisations; developing team goals and objectives; developing team plans; performance reviews; team meetings; providing coaching and feedback to team members; and developing action plans for staff training.


Deal with conflict situations

Deal with conflict situations
Learn about: identifying conflict situation; interpersonal conflict; organisational conflict; conflict with clients; reacting to conflict situations; stages of conflict; skills for conflict resolution; and resolving conflict with clients.


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